07 3355 3443 || M-F 9am - 5pm | Th 9am - 7pm | Sat 9am - 12:30pm | Sun Closed
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FAQ

What are your trading hours?

Our opening hours are as follows:

Monday - Friday 9am-5pm
Thursdays 9am-7pm
Saturdays 9am-12:30pm
Sundays and Public Holidays - Closed

We are closed for Christmas from 12pm on Friday 23rd December through to 9am January 3rd.

Do you bake cakes too?

We certainly do. The Cake & Icing Centre has been a specialty bakery catering to weddings and events since 1973. On premises is our 5-star commercial kitchen where we take classes and also create our own beautiful centrepieces for our customers, using many of the products and brands that we stock in our retail store! 

This is why our staff have such a wealth of knowledge about our products - we are all decorators too! Please come in and have a chat about your cake decorating ideas, we'd love to help you find the best decorating supplies for your project.

How can I order a cake?

View our portfolio at www.studiocakes.com.au to see what Sarah-Jane and the Cake & Icing Centre team have been creating lately. Send an enquiry form or call us on 3355 3443 to get a quote. Cake prices range from $90

Do I have to sign up to shop with Cake & Icing Centre?

You can choose to check out as a registered Cake & Icing Centre member or as a guest. Please note that when checking out as a guest you will still be required to provide certain contact details, including your delivery address, email address and phone number.

Why sign up as a Cake & Icing Centre member?

Setting up an account is quick, easy and free and will enable you to:

  • Save your address and billing details so you can shop quicker next time;
  • Manage your account details and email preferences;
  • Take advantage of special member offers; and
  • Keep up to date with new products.

What Payment Methods are available?

We accept Visa, Mastercard, Electronic Funds Transfer and Paypal. Payments that are processed on a non-banking day (example weekends and public holidays) will not be cleared until the next banking day. Orders will not be dispatched until payment is received and cleared. All prices are displayed in Australian Dollars (AUD) and include GST where applicable.

How long will it take for my order to arrive?

We offer a range of delivery options. For further detail view our Shipping Policy.

What is the Cake & Icing Centre return policy?

We are committed to our customers shopping with confidence and are happy to discuss a return, exchange or refund if you are not satisfied with your product. Please note however that food products (including fondants, sprinkles and edible dusts etc.) can not be returned for a change of mind, even in the even that they are unopened. Please refer to Shipping Policy for specific terms and conditions.

Can I make changes to my order before/after it has been dispatched?

We will endeavour to accommodate changes to your order providing that you contact us immediately and your order has not been packaged or dispatched. Unfortunately once your item has been packaged and/or dispatched we can no longer make adjustments.

Can I cancel my order?

To discuss making a cancellation please contact us immediately by phone or email within 2 hours of placing the order, at which point (and at our discretion) money can be refunded less an administration fee. Orders cannot be cancelled once they have been dispatched.

How do you protect my personal information?

It is important to us that our customers shop with confidence. For more information on the way we deal with your personal information see our Privacy Policy.

 

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