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Shipping Policy

Delivery and Handling

We are proud to partner with Australia Post to provide our customers with flat rate shipping Australia-wide - $9.95 (up to 15kg) and free shipping for orders with a value over $150 (up to 15kg).

If your order exceeds 15kg, additional postage fees may apply. We will always package your order in the most cost effective way possible to avoid unnecessary postage charges. If additional postage fees apply we will contact you to arrange payment. Additional postage fees must be paid prior to dispatch.

Some heavy items are not eligible for express post and this will be noted in the items description. It is important to note that Australia Post include the weight of the packaging when calculating parcel weights.

Delivery Times

We understand you want your order to arrive as soon as possible, so we endeavour to dispatch all orders within 24 hours of receiving cleared payment. The following delivery timeframes are guidelines only, and based on reasonable expectations and experience.

QLD, NSW, ACT, VIC and SA metro areas

2-5 working days

Regional QLD, NSW, VIC and SA

3-8 working days

WA, TAS, NT and remote areas

7-12 working days

 

Express Post Fees and Timeframes

If your order needs to arrive in a hurry, choose our Express Post shipping option. Parcel sizes are available in 500g and 3kg satchels and Australia Post guarantee next day delivery for express post items within metropolitan regions.

Indicative postage prices for express post options are below:

Up to 500g express post satchel

$13.90 Australia Wide

Up to 3kg express post satchel

$18.35 Australia Wide

Over 3kg orders

Additional postage charges will apply. Adjusted postage fees must be paid prior to dispatch.

 

If your express order exceeds 3kg, additional postage fees may apply. We will always package your order in the most cost effective way possible to avoid unnecessary postage charges. If additional postage fees apply we will contact you to arrange payment. Additional postage fees must be paid prior to dispatch.

Some heavy items are not eligible for express post and this will be noted in the items description. It is important to note that Australia Post include the weight of the packaging when calculating parcel weights.

Order Tracking

You will receive an email once your order is dispatched containing a tracking ID that you can use to track the progress of your delivery.

Refunds, Exchanges or Replacements

At Cake & Icing Centre we are committed to our customers shopping with confidence. If you are not completely satisfied with your purchase we are happy to discuss exchange, refund or replacement of your goods providing you meet the guidelines below:

  • proof of purchase must be provided, verifying Cake & Icing Centre as the supplier;
  • you can provide satisfactory identification proving you were the purchaser of the item;
  • you have contacted us to request an exchange, refund or replacement within 5 days of receipt of the product;
  • your item is returned within an appropriate timeframe and is in resalable condition (including original intact packaging);
  • the item is not a perishable item or edible product.Perishable and edible products must be stored in accordance with the packaging instructions. Please take due care to store perishable items appropriately and in accordance with the storage instructions. We cannot accept responsibility for products that have been stored in inappropriate conditions.Returning Items
  • If you have arranged a refund, exchange or replacement with us, we will work with you to make the return of your item as hassle-free as possible. To return your product contact us on sales@cakeandicingcentre.com.au and we will provide you with a Return Paid number. You can use this number to lodge the return parcel at an Australia Post retail outlet or in a street postage box.
  • Perishable items and edible products (including but not limited to fondants, icings and edible dusts/imagery) cannot be returned for resale due to change of mind even in the event that seals and packaging remain intact. We do offer a returns policy if any of these types of products are delivered to you damaged or defected, or if the item doesn’t match the description of the product.

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